Case Study: a major European rail operator automates maintenance scheduling with Timefold

Major European Rail Operator automates 50,000 maintenance jobs a year with Timefold

a major European rail operator faced the challenge of manually scheduling around 50,000 annual maintenance operations for 1,500 technicians. This large-scale, complex process was prone to errors, led to poor qualification compliance, and resulted in excessive travel time. The company turned to Timefold to implement an automated and optimized scheduling solution using its Field Service Routing API.

Timefold’s solution was directly integrated into the operator's SAP S/4HANA system, eliminating the need for a separate database. The implementation significantly reduced the dispatchers' workload by automating assignments, ensured technicians had the correct qualifications for each job, and minimized travel time. As a result, Timefold helped the operator achieve a more efficient, reliable, and scalable maintenance scheduling process.