Case Study: Pets Crave Love achieves better organization and client communication with Time To Pet

Pets Crave Love - Customer Case Study

Pets Crave Love, an Austin-based pet care company founded by Katie Gingrich, needed a reliable way to manage a growing local dog walking and pet sitting business while keeping client information secure, organized, and easy for staff and customers to access. As the company expanded its services to include cats, dogs, behavioral wellness, and educational walks, Katie wanted software that would reduce miscommunication and support a professional client experience.

Time To Pet provided the pet sitting software Pets Crave Love chose early on, replacing several other programs with a platform Katie described as her clear favorite. The solution improved data security, completeness, and accessibility for both staff and clients, helping the team streamline operations and deliver more consistent service. While no hard numbers were shared, the result was stronger communication, happier clients, and a better day-to-day workflow for the business.

Pets Crave Love

Katie Gingrich

Chief Executive Officer and Founder