Case Study: BeLoved Pet Sitting boosts client convenience and team oversight with Time To Pet

BeLoved Pet Sitting - Customer Case Study

BeLoved Pet Sitting, based in Chula Vista, CA, is a growing pet care business founded by Susan Kaplan when she was a teenager. As the company expanded, its biggest challenge became hiring and managing the right sitters while keeping client service convenient, transparent, and reliable. The team needed a system that could support both their staff operations and the customer experience.

Time To Pet gave BeLoved Pet Sitting a white-labeled app and online portal to schedule services, chat with clients, and track visits in real time. With Time To Pet, the business can monitor employees, share end-of-visit report cards, and offer a user-friendly experience for clients of all ages. The result is a more streamlined operation and a stronger customer experience, helping BeLoved Pet Sitting support its growth and plan for further expansion.

BeLoved Pet Sitting

Susan Kaplan

BeLoved Pet Sitting