Case Study: Dentistry Support achieves 85% employee efficiency boost with Time Doctor

Dentistry Support boosts employee efficiency by 85% with Time Doctor

Dentistry Support®, a US-based remote workforce provider for dental practices, faced the challenge of ensuring HIPAA compliance and providing transparency for its clients and insurance companies. They needed a secure employee monitoring solution to gain visibility into their global team's work, provide proof-of-work, and drive effective workflows without overwhelming employees.

By implementing Time Doctor, Dentistry Support gained a tool for monitoring productivity and maintaining accurate records for audits. This allowed them to verify process adherence, address training gaps, and improve coaching. The results included an employee efficiency increase from 48-50% to 86-89%, and the success rate of approved insurance claims for their clients rose from 76% to as high as 99%. Time Doctor was essential for providing the evidence needed to substantiate claims and for overall quality control.

Dentistry Support®