Case Study: Cloud Humans streamlines BPO operations with Time Doctor

Cloud Humans cuts workflow time by 30% with Time Doctor

Cloud Humans, a modern BPO platform, needed granular analytics to identify workflow inefficiencies and better understand the productivity of its freelance customer service professionals. The challenge was to gain these insights to streamline operations and guide platform advancements without adding significant project management overhead or costs. They turned to Time Doctor for a solution.

By integrating Time Doctor via its API, Cloud Humans gained detailed insights into how both freelancers and internal employees spent their time. This allowed them to identify and fix process inefficiencies, such as slashing the time spent on a key platform update process by 30%. The data from Time Doctor also revealed time-intensive workarounds, enabling Cloud Humans to improve its tools, increase support speed, and support cost-effective, scalable growth while maintaining profits.

Cloud Humans