Case Study: CYF improves remote team visibility and productivity with Time Champ

CYF’s Path to Operational Excellence with Time Champ

CYF, a provider of call center and contact center solutions, faced significant challenges in managing its fully remote workforce. The company struggled with extended periods of employee inactivity, a drop in productivity, and a complete lack of visibility into how its remote teams were operating and spending their time. To address these issues, they turned to the vendor Time Champ for a solution.

Time Champ provided a comprehensive platform that delivered real-time insights into employee activity, including accurate logs of working hours and monitoring of keystroke and mouse activity. The implementation gave CYF precise visibility into total working hours, enhanced productivity by streamlining workflows, and provided the data needed to build realistic KPIs. The results included boosted output, stronger team accountability, and a more structured, results-driven remote work environment.

CYF

Matheus Guimaraes

General Coordinator