Case Study: Pelrio reduces live chat response times with Tiledesk

The importance of live chat customer support for a business

Pelrio, a cashflow management tool for small businesses, faced challenges in providing customer support and generating leads as they grew. Their traditional methods like email and social media messaging could not scale effectively, making it impossible to deliver an excellent customer experience. They chose Tiledesk, an open-source, AI-powered live chat solution, to address these issues.

By implementing Tiledesk, Pelrio gained a user-friendly platform that integrated with channels like WhatsApp and Facebook Messenger. The solution reduced their first response time to customer queries to under 23 seconds. Tiledesk helped Pelrio save time and resources, boost response times, and drive increased conversion rates and customer engagement.

Pelrio

Promise Uzoechi

CEO and Co-Founder