Case Study: Wanderlog reduces support load with Tiledesk

Leave the repetitive tasks to the best chat widget for website

Wanderlog, a user-friendly travel planning platform, was facing a high volume of customer requests around the clock from various channels. Managing these conversations manually was inefficient, and their initial attempt at automation with a tool like Drift proved difficult to implement effectively. They needed a better solution to reduce their manual support load.

Wanderlog implemented Tiledesk's chatbots, which allowed them to easily import their existing set of common questions and answers via a spreadsheet. The integration process was straightforward with well-documented APIs. As a result, Tiledesk's chatbots now handle 52% of all customer conversations without human intervention, saving the company approximately 30 hours of support-agent time every month.

Wanderlog

Harry Yu

Wanderlog