Case Study: Flamond achieves faster, smarter customer support with Tiledesk

How Tiledesk Helped Flamond Sparkle

Flamond, an online jewelry store, faced significant customer service challenges as its business grew. These included expensive human support, handling a high volume of daily repetitive inquiries, and struggling to scale these interactions effectively.

To address this, Tiledesk implemented its AI chatbot solution. The bot was trained on Flamond's knowledge base and integrated with ChatGPT to provide human-like, accurate responses. This automation cut response times in half, improved customer sentiment by 40%, and was able to handle 80% of customer inquiries without human intervention, resulting in major cost savings for Flamond.

Flamond

Beatriz Torres Tejero

Senior Customer Success Manager