Case Study: University of Córdoba improves student support with Tiledesk AI chatbots

How Córdoba University Improved Student Interaction with Chatbot Automation

The National University of Córdoba, a large and prestigious Argentinian institution, faced a challenge managing a sharp increase in student inquiries, which overwhelmed its existing ticketing system and support team. To address this, the university sought a solution from the vendor Tiledesk and implemented its conversational automation platform to handle the high volume of repetitive questions efficiently.

By using Tiledesk, the university integrated its chatbot with key systems like Moodle for learning materials and Doppler for student data, enabling automated, personalized responses and email triggers. This solution drastically reduced the manual workload for human agents, with the Tiledesk-powered chatbot successfully handling over 20,000 conversations per month and resulting in significant cost savings.

University of Córdoba

Jorge Finochietto

University of Córdoba