Case Study: TRAQO achieves 92% chatbot query resolution with Tiledesk

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TRAQO, a SaaS platform providing intelligent logistics services, faced challenges managing a high volume of support tickets from multiple communication channels. This made it difficult to prioritize critical issues and efficiently handle customer queries. To streamline their support, they implemented the Tiledesk customer service platform.

By integrating with Tiledesk, TRAQO gained a centralized ticketing system that enabled them to prioritize issues and automate responses using their own chatbots. The solution provided the customization and flexibility they required. The measurable results were significant: Tiledesk's chatbots resolved 92% of all queries, and the company migrated 20% of its support volume to the new channels. This led to improved response times, a reduction in team overhead, and the ability to handle 95% of tickets without missing a single one daily.

TRAQO

Himanshu Sahu

TRAQO