Case Study: Go To College Fairs achieves 87% inquiry resolution with Tiledesk

Auto-reply for customer service can answer Up To 87% of Inquiries

Go To College Fairs, an organization providing resources for students searching for colleges, faced a surge in support requests after launching a new virtual college fair platform. They needed a solution to manage these communications efficiently to continue providing high-quality support. They turned to the vendor Tiledesk for its chatbot platform.

By implementing Tiledesk's chatbot, the organization automated responses to common inquiries, which were seamlessly integrated with their virtual fair venue. The solution drastically improved response times, resolving incidents in seconds instead of minutes. Tiledesk's chatbot effectively handles 87% of inquiries, allowing the support team to focus on more complex issues and saving the organizers many hours of work each day.

Go To College Fairs

Greg Lazzaro

Go To College Fairs