Case Study: Global Medical Device and Equipment Manufacturing Company achieves real-time visibility and a 50-60% reduction in pricing/contract requests with TikaMobile

Global Medical Device and Equipment Manufacturing Company - Customer Case Study

The Global Medical Device and Equipment Manufacturing Company’s National Account Management (NAM) team — responsible for several billion dollars in revenue — was bogged down by administrative work: frequent calls and emails from the field, hundreds of static spreadsheets, slow and error-prone BI reporting, and cumbersome contract and pricing processes that delayed time‑critical data and hindered strategic account management. TikaMobile was engaged to solve these workflow and data-access problems.

TikaMobile built a dedicated National Account application (TikaNAM) that aggregated disparate data in real time — IDN/GPO performance, hospital-level details, contracts, pricing, proposals, map-based territory views and what‑if scenarios — enabling end-to-end IDN management and faster, more strategic decisions. TikaMobile’s solution cut daily requests to pricing and contracting teams by 50–60% (up to 60% reported), reclaimed an estimated 6,480 NAM hours (about 810 work days) annually, improved contract compliance visibility, and delivered measurable productivity and revenue gains.