Case Study: ProTel Networks achieves 8× contract revenue growth and streamlined operations with Tigerpaw Software

How Utah’s ProTel Networks Struck Service Contract Gold and Won the West

ProTel Networks, a Salt Lake City telecommunications firm serving more than 5,600 small and midsize businesses, was burdened by disconnected sales, service, and accounting silos and inconsistent salesperson tools after three failed software attempts. To unify its operations and eliminate manual data entry, ProTel turned to Tigerpaw Software (Tigerpaw CRM+) for a true integrated solution.

Tigerpaw Software implemented an out‑of‑the‑box integrated CRM and service-management system — including contract tracking, serial-number tracking, barcode scanning, auto-purchasing, and subcontractor/project features — with a fast, low‑touch rollout. The results were immediate: automated renewals drove contract revenue from $10,000 to $80,000 per month (an eight‑fold increase), installs and accuracy improved, dishonest warranty claims were curtailed, efficiency rose across the company, and ProTel achieved record growth and greater market standing.

ProTel Networks

John Chase

Vice President of Operations