Case Study: Complete Technology Solutions achieves inventory control and accounting accuracy with Tigerpaw Software

How a converged IT services provider overcame inventory management woes

Complete Technology Solutions (CTS), a converged IT services provider in Sparta, Ill., had relied on Tigerpaw Software for more than 20 years but left for a competitor in 2014. After the switch they experienced severe inventory-management problems—error-prone receiving of large serialized shipments, manual assignment of parts from quotes to customer configurations, incorrect costing of assemblies, and daily asset-reconciliation swings that distorted financials.

CTS returned to Tigerpaw Software and implemented Tigerpaw One to square up inventory and accounting, automate processes, and remove manual work. With Tigerpaw Software’s solution they stopped daily asset-value fluctuations, eliminated time-consuming manual entries (and the related need for an extra full‑time hire), improved staff efficiency and trust in the system, and ultimately saved “hundreds of thousands of dollars” while restoring accurate financial reporting.

Complete Technology Solutions

Kelly Ethington

President