Case Study: Fortune 50 company improves customer experiences with TigerGraph

Technology Giant Improves Customer Experiences with TigerGraph

The Fortune 50 company, one of the world’s largest technology corporations, wanted to build a new core customer 360 record system with product recommendation and entity resolution capabilities. It needed a more scalable and performant system than its previous one to support hierarchical customer profiles and improve customer experiences across its centralized database.

TigerGraph was selected as the foundation for the company’s master customer records platform, helping combine overlapping records from multiple legacy systems for entity resolution and identity management. With TigerGraph, the company can return data in milliseconds from over 50 different locations, support digital identity management, and deliver next best actions and personalized content, product recommendations, and service offerings based on customer behavior.