Case Study: a major UK supermarket chain improves store operations and customer satisfaction with TigerGraph

Retailer reduces root cause analysis time with TigerGraph

The customer, a major retailer in the United Kingdom, faced challenges with its complex network of applications and data pipelines. When a system failure occurred, it required intense manual effort to identify the impact, leading to goods not being delivered and poor customer service. The retailer needed a solution to map this connectivity and perform rapid root cause analysis, which is why they turned to the TigerGraph platform.

TigerGraph provided a solution by creating a digital twin of the retailer's systems to visualize connectivity and understand the domino effect of any failure. This significantly reduced the time needed for root cause analysis and allowed the company to automate processes, reducing human intervention and risk. The results included improved operational excellence, fewer business issues, and an overall improvement in customer experiences.

Retailer