Case Study: Westchester Medical Center Health Network cuts ED-to-hospital transfer time by 13.3 minutes with TigerConnect

WMCHealth Reduces Transport Time, Improves Patient and Provider Satisfaction

Westchester Medical Center Health Network (WMCHealth), a 1,700‑bed system with 10 hospitals across 6,200 square miles, faced slow, inefficient interfacility transfers—about 10,000 annually—because emergency physicians had to relay requests through a call center and pagers. That intermediary and the resulting “handle” time caused delays, provider frustration, and lower patient satisfaction, especially in time‑sensitive cases.

By deploying TigerConnect enterprise‑wide—using Automated Roles, group messaging, persona management and read‑receipt confirmations—clinicians could securely contact on‑call colleagues directly and share patient information without the call center. The change cut average transport time by 13.3 minutes (72% of hospitals saved ≥11 minutes; one site saved 34 minutes), raised patient and provider satisfaction, reduced clinician wait time and costs, and prompted expansion into radiology, labs and scheduling integration.

Westchester Medical Center

Jonathan Berkowitz

Medical Director, Interfacility Transfer, Regional Emergency Services, and Disaster Medicine