Case Study: University of Maryland Medical System achieves faster, HIPAA‑compliant patient transfers with TigerConnect

UMMS Accelerates Patient Transfers with HIPAA-Compliant, Real-Time Communication Platform

The University of Maryland Medical System (UMMS), a 150‑location network providing roughly 25% of Maryland’s hospital care, faced growing transfer volumes (from ~33,000 toward 76,000 yearly) and relied on outdated fax and phone workflows that delayed time‑sensitive care. UMMS needed a modern, HIPAA‑compliant real‑time communication platform to coordinate dispersed teams and speed interhospital transfers.

By deploying the TigerConnect Clinical Collaboration Platform integrated with the EHR (using Order‑Initiated Transfer Requests and role‑based group messaging), care teams coordinated a 75‑mile helicopter transfer for a central retinal artery occlusion patient and delivered tPA plus hyperbaric therapy within 3 hours 22 minutes. The solution eliminated phone tag and paperwork, enabled secure real‑time sharing of clinical data, improved transfer speed and provider satisfaction (68% preferred the new workflow), and supports ongoing optimization for patient safety and efficiency.

University of Maryland Medical System

Mark Sutherland

Medical Director