Case Study: Community Hospital of the Monterey Peninsula eliminates on-call challenges and increases provider collaboration with TigerConnect Physician Scheduling

TigerSchedule helped with on-call challenges, but also brought new opportunities, including increased collaboration among providers

Community Hospital of the Monterey Peninsula (CHOMP), a 248‑bed hospital handling about 51,000 annual ED visits, struggled with a manual, paper‑and‑fax on‑call scheduling process that delayed patient care, created payment errors, and left staff spending hours trying to find who was on call. The inefficient Microsoft Word–based system and frequent change requests meant patients sometimes waited a whole shift without the right physician reached.

CHOMP selected TigerConnect Physician Scheduling after reviewing multiple vendors, ran focused training and engagement sessions for physicians and practice managers, and went live quickly with near‑instant adoption. The digital system eliminated hunting for on‑call providers, stopped wrong‑night calls, streamlined schedule changes, increased provider collaboration, and delivered measurable improvements in ED responsiveness within days to months.

Community Hospital of the Monterey Peninsula

Steven Cabrales

Vice President Of Medical Affairs