Case Study: Mary Washington Healthcare achieves faster clinician collaboration and streamlined care workflows with TigerConnect

TigerConnect’s Pager Replacement Solution for Mary Washington Healthcare improves communication and physician workflows

Mary Washington Healthcare, a not-for-profit regional system with two hospitals, 28 facilities and roughly 1,000 physicians, faced slow, inefficient communication driven by overhead announcements and handheld pagers. Pages routed through unit clerks lacked patient context and delivery confirmation, producing delayed responses, care delays, wasted time, and cumbersome workflows.

The health system implemented TigerConnect’s secure mobile clinical communication platform, enabling direct one‑on‑one and group messaging, searchable physician Roles, and analytics. Adoption was rapid: communication clarity and response times improved, pager rental fees were eliminated, leaders can distribute and track clinical updates, and the organization plans EHR integration and broader rollout to nurses and other clinical staff.

Mary Washington Healthcare

David Yi

Chief Medical Information Officer