Case Study: AtHome Healthcare achieves real-time HIPAA-compliant staff communication and seamless telehealth transition with TigerConnect

TigerConnect Helps AtHome Healthcare Decrease Delays, Provide Safer Care, and Is Easy for All

AtHome Healthcare of California is a Northern California home health agency serving about 60 patients a month that aims to deliver high-quality, evidence-based care at home. They struggled with EHR-based communication that was hard to read, slow to update and prone to miscommunication during handoffs—problems that were amplified by limited staffing and the need to coordinate visits in real time.

AtHome implemented TigerConnect Patient Engagement for its HIPAA-compliant secure texting, real-time case conferencing and ease of use, achieving full staff adoption. The platform reduced delays by enabling instant handoffs (so clinicians can see patients sooner), simplified patient outreach to a single clinician call, supported a smooth telehealth transition, and improved overall safety and staff communication.

AtHome Healthcare

Arianna Sampayan

PR Director