Case Study: Sharp Memorial Hospital achieves a 72% reduction in admit consult response time with TigerConnect

Sharp Memorial Slashes ED-to-Admit Time with TigerConnect

Sharp Memorial Hospital, part of Sharp HealthCare, runs a 62-bed ED that sees about 280 patients daily. The hospital faced slow, manual admission handoffs—clerks paging on-call physicians, long call-backs, and repeated interruptions—creating delays in ED-to-inpatient transfers, reduced bed availability, and risks to patient safety and satisfaction.

Sharp implemented TigerConnect’s secure, role-based messaging with on-call schedule integration so ED physicians can message the correct admitting physician directly, reducing the admission workflow to two people. Within two months adoption produced a 72% drop in admit consult response time (average 3.2 minutes), faster admissions and improved ED capacity, increased productivity, better documentation and closed-loop communication, and expanded benefits for utilization management and reimbursement.

Sharp Memorial Hospital

Zachary Shinar

Chief of Emergency Medicine