Case Study: Southeast Alaska Regional Health Consortium achieves faster care coordination, reduced patient wait times and $80,000 medevac savings with TigerConnect

SEARHC saves time, money, and improves care, coordination, and collaboration system-wide with TigerConnect

Southeast Alaska Regional Health Consortium (SEARHC), which provides care to Alaska Native and American Indian communities across a dispersed network of remote clinics and hospitals, struggled to identify and reach on-call specialists and to coordinate care—especially when locum providers or departments like pharmacy weren’t connected to the EHR. These communication gaps caused delays, extra work, and unnecessary patient transfers.

By deploying TigerConnect’s HIPAA-compliant messaging with role-based scheduling, automated persona management, dynamic calendars, and photo/video attachments—plus a custom IT ticketing integration—SEARHC streamlined workflows across departments. The system sped consults and medication reconciliation, reduced patient wait times, improved care coordination organization-wide, and helped avoid costly medevac transfers (about $80,000 per unnecessary trip).

Southeast Alaska Regional Health Consortium

Annie Nunley

Physician Assistant for the Hospitalist Team