Case Study: San Joaquin General Hospital achieves improved HCAHPS scores by reducing overhead noise with TigerConnect

San Joaquin General Hospital Uses TigerConnect to Improve HCAHPS Score by Reducing Overhead Noise

San Joaquin General Hospital (SJGH) is a 196-bed acute care facility handling hundreds of admissions and 190,000 outpatient visits annually that was struggling with disruptive overhead paging that hurt patient experience and HCAHPS noise scores. The hospital needed a faster, easier way to communicate clinical information, ensure message delivery, and accelerate patient handoffs without adding noise or disrupting workflow.

SJGH implemented TigerConnect’s HIPAA-compliant secure texting to replace much of its overhead paging, giving staff real-time, priority messaging with delivery and read receipts. The change significantly reduced overhead noise, improved HCAHPS scores and patient satisfaction, sped up handoffs and care coordination, and streamlined everyday clinical communication.

San Joaquin General Hospital

Don Johnston

Chief Information Officer