Case Study: Avita Home Health & Hospice achieves faster care coordination, saves ~4 nurse hours/week, and cuts service-to-claim by 21 days with TigerConnect

Reaping the Benefits ofCommunication TransformationBeyond Expectations

Avita Home Health & Hospice is a rural non-profit in Galion, Ohio, that provides in-home wound care, palliative, and hospice services. Their mostly field-based workforce relied on a free, non–HIPAA-compliant messaging app and paper on-call calendars, which produced imprecise communications, limited group reach, inability to share images or patient details, extra office trips and faxes, and increased risk of delays or errors in patient care.

Avita implemented TigerConnect’s HIPAA-compliant clinical collaboration and physician scheduling platform with role-based messaging, broadcast alerts, EHR integration, secure image sharing, and cloud on-call schedules. The change modernized scheduling, enabled real-time coordination from the field, and preserved staff downtime with Do Not Disturb. Results included about 4 hours saved per nurse per week in administrative time, a 21-day reduction in service-to-claim filing, faster patient responses, and improved staff morale and camaraderie.

Avita Home Health & Hospice

Catherine Sapp

Executive Director