Case Study: Optimal Health Services achieves 50% faster prescription fills and streamlined, HIPAA-compliant field communication with TigerConnect

Optimal Health Services Sees Benefits Like Painless Implementation, Productivity Gains, Improved Quality of Care, Reliability, and HIPAA Compliance

Optimal Health Services is a California in‑home and hospice provider with 370 employees serving thousands of patients. With clinicians working in the field from 10 service centers, the organization struggled with inefficient phone-based communication: frequent phone tag, no delivery/read confirmation, inability to securely send photos or orders, limited email access, and a need for an easy, cross-device, HIPAA-compliant solution that ensured accountability and collaboration.

Optimal implemented TigerConnect (TigerTextPRO), chosen for its ease of use and cross‑device functionality. The platform delivered painless implementation, faster direct communications (including secure image and file sharing), 50% time savings filling prescriptions, improved workflow and quality of care, reliable uptime that doubled as a disaster backup, and continued HIPAA/DEA compliance—allowing staff to spend more time on patient care and less on messaging.

Optimal Health Services

Sarah Shelbourne

Chief Financial Officer