Case Study: Mount Nittany Health achieves streamlined on-call scheduling and improved clinical workflows with TigerConnect

Mount Nittany Health Improves Clinical Workflows with Modern Scheduling

Mount Nittany Health, a five-star community health system in central Pennsylvania with a 260‑bed medical center and 170 providers across 30 specialties, faced fragmented, manual on-call and communication workflows. Each department used different contact lists and formats, leading to schedule discrepancies, time-consuming phone/fax workflows, reliance on pagers and non‑HIPAA methods, and delays in ED admissions.

By implementing TigerConnect’s Clinical Collaboration Platform and Physician Scheduling—with roles, teams, automated scheduling, and real‑time updates—Mount Nittany standardized workflows and improved transparency. The change eliminated pagers ($15,000 annual savings), saved staff 2–4 hours per week maintaining schedules, reduced 3–5 calls per admission, consolidated three scheduling systems into one, and increased provider satisfaction and ED throughput.

Mount Nittany Health

Marissa Wickham

Clinical Informaticist and Educator