Case Study: Lake Wales Medical Center achieves 74% reduction in consult request times (days to hours) with TigerConnect

Lake Wales Medical Center - Customer Case Study

Lake Wales Medical Center, a 160‑bed community hospital in Florida, struggled with slow specialist consults because nurses had to print EHR orders then call or page community physicians without knowing if messages were seen. That fragmented process left patients waiting—average consults took about 29 hours and some specialties waited days—hurting emergency department throughput and length of stay.

In 2017 the hospital implemented TigerConnect, a HIPAA‑compliant secure messaging platform with Roles to locate on‑call specialists, attachments for charts and images, and message read receipts. The change cut overall consult request times by 74% (29 → 7.4 hours), GI consults by 90% (46 → 4 hours), and surgical requests by 23% (6 → 5 hours), while improving ED flow and reducing length of stay (e.g., pulmonology consults fell from >5 hours to 38 minutes).

Lake Wales Medical Center

Emily Stutz

Clinical Informaticist