Case Study: Jefferson Health achieves 73% reduction in ED utilization and cuts readmissions with TigerConnect

Jefferson Health use of an integrated, clinical communication platform drastically reduces ED over-utilization, readmissions and wasted care

Jefferson Health (formerly Kennedy Health), a three-hospital, 607‑bed system in southwest New Jersey, discovered extreme ED overutilization when 21 patients generated 903 emergency visits in six months. The organization’s challenge was to reduce repeat ED visits, unnecessary testing and medications, and avoidable readmissions across multiple campuses while coordinating care in real time.

By deploying TigerConnect and integrating it with the EHR, Jefferson implemented enterprise‑wide automated alerts and mobile communication so nurse navigators could intervene at check‑in and coordinate behavioral‑health or substance‑use referrals. The program cut targeted ED visits by 73%, reduced CHF readmissions by 22.2% and COPD readmissions by 8.8%, lowered unnecessary tests and medications, and freed two full‑time case managers for other assignments.

Jefferson Health

Maryann Lauletta

Vice President of Medical Operations