Case Study: Inova Fairfax Hospital achieves faster crisis communication and saves crucial hours with TigerConnect

Inova Fairfax Hospital Expedites Case Management and Crisis Communication with TigerConnect

Inova Fairfax Hospital, an 833‑bed tertiary care center and the flagship of Inova Health System, faced an urgent communications challenge during a March 21, 2015 incident when an armed patient escaped and the facility went into lockdown. With hundreds of employees—many off‑shift and unlikely to check email at 3:00 a.m.—administrators needed a fast, secure way to notify staff and prevent people from reporting to work.

Case Management Director Joy Galberth used TigerConnect to create a distribution group and sent secure, real‑time text updates to all case managers within minutes, ensuring off‑shift staff received the lockdown notice. The solution saved crucial hours compared with email, enabled instant coordination and status updates, and helped ensure staff safety while significantly expediting hospital communications during the crisis.

Inova Fairfax Hospital

Joy M. Galberth

Senior Director, Case Management