Case Study: Innovation Care Partners achieves $19.5M in Medicare Shared Savings (16.9% spend reduction) with TigerConnect

ICP Reduces Healthcare Costs by Half over Prior Year Using TigerConnect

Innovation Care Partners (ICP), an Accountable Care Organization that grew from about 1,500 to roughly 100,000 covered lives, faced fragmented physician communication and sought to reduce readmissions and overall costs under the Medicare Shared Savings Program (MSSP). Improving secure, real-time collaboration across the care team was essential to raising quality and meeting MSSP goals.

ICP implemented TigerConnect’s secure messaging in 2012 and later upgraded to TigerFlow to extend collaboration across the health system with workflows like voice, video, role-based messaging, dynamic calendars, and priority alerts. The solution drove dramatic results: ICP reduced costs significantly (halving prior-year healthcare costs), generated roughly $19.5 million in shared MSSP savings (16.9% of spend), ranked 3rd of 472 ACOs for shared savings percentage, and now routes over 80,000 messages per month through TigerConnect.

Innovation Care Partners

Savas Petrides

Chief Executive Officer