Case Study: Universal Health Services achieves enterprise-wide secure communication and 99% staff adoption with TigerConnect

How UHS Improved Workflows, and Better Managed Patient Communication and Admissions

Universal Health Services (UHS) Southwest — part of a Fortune 500 health system with hundreds of facilities — faced fragmented communication and inefficient workflows: manual task-queue monitoring, repeated phone calls to locate providers, lack of point-of-care notifications, and missed coordination that delayed admissions and discharges.

UHS implemented TigerConnect, a secure HIPAA-compliant platform with Cerner EHR integration, Roles, alarms, automated on-call scheduling, and coordinated groups. The solution automated decision-to-admit alerts and unified the care team, driving rapid adoption and measurable gains: 99% staff adoption, full EHR integration (Cerner), and improved turnaround from 8.3% to 11.7%, resulting in faster information flow, shorter stays, and better patient care.

Universal Health Services

Sanjay Muttreja

Medical Director