Case Study: Geisinger Health achieves faster critical lab turnaround and improved care coordination with TigerConnect

How Geisinger Delivers Better Care to More than 3 Million Patients

Geisinger is a large, integrated Pennsylvania health system serving more than 3 million patients through 13 hospital campuses, 216 clinic sites and over 2,500 providers. Coordinating care across this complex, mobile workforce created communication gaps that slowed critical workflows and risked delays in patient care, prompting the need for an enterprise-wide clinical communication strategy.

Geisinger deployed TigerConnect across clinicians and support staff and integrated it with Epic and lab systems to create a connected care network. Today 17,000+ users send roughly 175,000 messages daily, critical lab alert turnaround dropped from 11.3 to 3 minutes (saving about 2,400 staff-hours per month), Life Flight video assessments give teams a 30-minute head start, and targeted programs helped reduce unnecessary admissions by 41% in six months.

Geisinger Health

Jonathan Slotkin

Associate Chief Medical Informatics Officer