Case Study: El Rio Community Health Center achieves faster response times and improved accountability with TigerConnect

El Rio Community Health Center Increases Operational Efficiency With Secure Messaging

El Rio Community Health Center provides primary care to over 79,000 people across 17 Tucson locations and offers 24/7/365 consultation services. The organization struggled with unreliable call and voicemail forwarding—no delivery or read receipts, no messaging metrics, and about 5% of messages failing to reach providers—which hindered timely follow-up, accountability, and HIPAA-compliant communication.

By implementing TigerConnect’s HIPAA-compliant secure messaging, El Rio gained delivery/read confirmations, centralized workflows, and real-time messaging metrics. The change led to faster responses (95% of concerns answered within 60 seconds), a 22% increase in staff efficiency, fewer dropped messages, and measurably improved patient care and accountability.

El Rio

Robert T.

Chief Information Officer