Case Study: Cosmopolitan Medical Communications achieves improved staff efficiency and saves clients time & money with TigerConnect

Cosmopolitan Medical Communications Increases Staff Efficiency and Saves Clients Time & Money

Cosmopolitan Medical Communications (CMC), a 35‑plus‑year answering service serving about 3,000 medical clients, faced a major operational challenge when the HIPAA Omnibus Rule made standard text messaging noncompliant. CMC needed a solution that ensured message accountability, preserved client satisfaction, and integrated seamlessly with its existing Startel answering‑service platform without disrupting agent workflows.

CMC chose TigerConnect, whose Startel integration lets agents send encrypted, auditable messages directly from the Startel interface. The change immediately improved staff productivity, maintained HIPAA compliance, avoided potential 10–30% client fee increases by reducing live operator time, and saved time and money with no significant retraining or workflow disruption.

Cosmopolitan Medical Communications

Michelle W.

Vice President