Case Study: Concordia Lutheran Ministries achieves 50% faster scheduling and $15,000 staff savings with TigerConnect

Concordia Lutheran Ministries Makes Staff More Efficient, Saves Time and Improves Order Process with TigerConnect

Concordia Lutheran Ministries, a 130+-year‑old faith-based aging services network serving over 20,000 people annually across 12 locations, faced inefficient real‑time communication between field clinicians, schedulers and administrative teams. Phone tag, fragmented patient information and delays in relaying schedule changes were slowing care delivery, frustrating staff and risking HIPAA non‑compliance.

Concordia implemented TigerConnect’s secure clinical communication platform to centralize messaging, schedules and file sharing, enabling instant, HIPAA‑compliant exchanges between in‑house and in‑field staff. The result: richer and faster patient information, improved patient care and staff satisfaction, a 50% cut in scheduler relay time, $15,000 saved in staffing, and about 4 hours gained per scheduler each week.

Concordia Lutheran Ministries

Ben Oesterling

IT Technician