Case Study: Carvajal Pharmacy achieves 50% faster prescription fulfillment with TigerConnect

Carvajal Can Now Quickly Receive Doctors’ Requests and Send Approvals Using TigerConnect

Carvajal Pharmacy is a family-run, San Antonio–based pharmacy with about 70 employees that serves retail customers, hospices, skilled nursing facilities and more. The company struggled with slow, phone- and fax-based workflows for time-sensitive, DEA-regulated narcotic prescriptions — a “phone tag” process that wasted clinician and pharmacy time and risked delays and costly compliance problems under DEA and HIPAA rules.

Carvajal deployed TigerConnect’s Clinical Collaboration Platform to provide secure, encrypted, cross-platform messaging and electronic approvals that doctors and staff could adopt quickly. The new workflow cut prescription fill times by roughly 50%, reduced clinician phone time, preserved DEA and HIPAA compliance, and delivered faster, more reliable service and greater peace of mind.

Carvajal Pharmacy

Ngoc Tran

Pharmacy Manager