Case Study: Tufts Medical Center achieves 70% improvement in OR first-case on-time starts and faster room turnover with TigerConnect

Tufts Medical Center Transforms OR Efficiency with TigerConnect and EHR Integration

Tufts Medical Center, a large Boston-based academic medical center, faced fragmented communication across physicians, nurses, unit clerks, EMS, and external partners. Reliance on landlines, pagers, and EHR chat created inefficiencies—teams made 17 separate phone calls during a single patient’s OR journey—which led to delayed first-case starts, slower room turnover, extended bed holds, and reduced OR throughput.

Tufts implemented the TigerConnect Clinical Collaboration Platform with Roles & Teams, integrated it with Epic and automated physician scheduling so EHR events trigger role-based notifications. Replacing 17 manual calls with eight automated alerts drove a 70% improvement in OR first-case on-time starts, a six-minute average reduction in room turnover, and a 22% increase in critical radiology alert acknowledgements—enabling more timely surgeries, smoother workflows, and higher staff satisfaction.

Tufts Medical Center

Michael Davis

Associate Chief Medical Information Officer for Acute Care