Case Study: a UK retail bank boosts call resolution with Tiger Analytics’ AI solution

UK Retail Bank boosts call resolution to 85% with Tiger Analytics

Tiger Analytics assisted a UK retail bank aiming to enhance customer service by improving call resolution and intent identification. The bank was challenged by its costly and inefficient legacy on-premises system, which hindered customer experience improvements.

The solution involved deploying a deep learning-based system with active learning loops. This implementation by Tiger Analytics achieved 85% accuracy in call resolution with full coverage and 70% accuracy in unsupervised call intent detection, significantly reducing the volume of telephony calls.