Case Study: Inspiro achieves 30% faster handling times and 99% QA with Tiger Analytics' Azure OpenAI knowledge solution

Inspiro improves average handling time by 30% with Tiger Analytics

Tiger Analytics helped Inspiro, a global leader in customer experience outsourcing, enhance its service offerings through data-driven management. The challenge was to integrate advanced knowledge and innovation to support every stage of the customer lifecycle for its clients.

The solution implemented by Tiger Analytics was an Azure OpenAI-based knowledge integration tool. This was deployed for an end customer, a leading airline, resulting in a 30% improvement in Average Handling Time and a 99% Quality Assurance score.

Inspiro