Case Study: UPM boosts innovation and customer engagement with Tietoevry

UPM boosts experience, engagement, and growth through collaborative innovation approach

UPM, a leader in the forest-based bioindustry, sought to accelerate its group-level innovation process and enhance its business development culture. To address this challenge, UPM partnered with Tietoevry to initiate a joint innovation program aimed at fostering new ideas and driving strategic initiatives.

Tietoevry implemented a collaborative program featuring business foresight sessions and co-creation workshops to explore and develop ideas centered on customer engagement and digital footprint. The solution processed 30 ideas, with the top five concepts being further developed, and a winning idea was selected for implementation. Tietoevry's program successfully bolstered UPM's innovative working culture and delivered valuable concepts directly connected to enhancing customer experience and supporting the company's growth strategy.

UPM

Jaakko Avikainen

IT Service Manager – Global Functions