Case Study: Tromsø Municipality improves digital workflows and automates start-up loans with Tietoevry Public 360°

The municipality of Tromsø improve the citizen services with better digital workflows

The municipality of Tromsø faced the challenge of transitioning its semi-digital process for handling municipal start-up loan applications into a fully digital workflow without relying on locally installed software. Partnering with Tietoevry, the municipality sought a modern solution to improve this citizen service.

Tietoevry implemented its cloud-based case, record, and document management solution, Public 360°. This allowed the administration's employees to work seamlessly from anywhere, a feature that became vital during the national lockdown. The solution automated the previously manual loan process, liberating staff to focus on other tasks and ultimately improving the digital services for its 70,000+ inhabitants.

Tromsø Municipality

Jon-Magnus Habbestad

System Manager