Case Study: Skellefteå Municipality improves citizen services with Tietoevry Lifecare

Skellefteå municipality a modern approach to putting citizen’s needs at the centre

Skellefteå Municipality sought to modernize its operations and better support its citizens' needs by improving its digitalization progress, which required a significant shift in its business processes. To address this challenge, they partnered with Tietoevry.

Tietoevry implemented its Lifecare business system to digitalize citizen services, particularly for applying for income support. The solution automated workflows, creating more efficient processes for administrators and providing citizens with the ability to apply for and track their cases online anytime. This resulted in significantly shortened processing times, less waiting for applicants, and freed-up resources for the municipality.

Skellefteå Municipality