Case Study: Metso enhances digital customer experience with my.metso.com from Tietoevry

Metso Enhancing the digital customer experience for the aggregates industry

Metso, a world-leading industrial company in the mining and aggregates sector, wanted to significantly enhance the digital customer experience for its global distributors and end customers to improve their daily work and strengthen loyalty. To meet this challenge, they partnered with vendor Tietoevry to develop a new digital solution.

Tietoevry implemented an agile approach to swiftly develop and launch the my.metso.com platform, an omnichannel solution that provides real-time access to digital services and enables easy ordering of parts. The solution, rolled out globally, made work more efficient for users, strengthened customer loyalty, and increased efficiency and sales for Metso. The first distributors were onboarded just six months after development began.

Metso

Jari Puroranta

Chief Digital Officer