Case Study: a leading automotive brand achieves reliable car connectivity with Tietoevry

Leading Automotive Brand - Customer Case Study

The customer, a leading automotive brand and major global OEM, faced significant challenges with its vehicle telematics service. Unreliable cellular connectivity, particularly in roaming situations, was damaging the end-user experience and generating high maintenance costs. The complex setup involving multiple mobile operators and technology suppliers made it difficult to identify the root cause of these problems. The vendor, Tietoevry, was engaged to address these acute connectivity issues.

Tietoevry's telecom specialists analyzed and solved the connectivity problems in both the vehicles and the backend network, which minimized the need for costly vehicle recalls. Beyond troubleshooting, Tietoevry was chosen as a long-term partner to provide Quality Assurance as a Service, including test automation for future deployments. The solution delivered reliable connectivity, eliminated expensive roaming costs from previous workarounds, and significantly improved the end-user experience for the customer.