Case Study: Karlskoga Energi & Miljö streamlines customer communication with Tietoevry Multichannel

Karlskoga Energi & Miljö owns its customer communication - thanks to Tietoevry's Multichannel

The customer, Karlskoga Energi & Miljö, faced the challenge of needing to efficiently communicate with all residents of its municipality, a task complicated by diverse preferences for receiving information (physical mail, digital mailboxes, e-invoices). To meet this need for a single, simultaneous distribution method, they chose the Multichannel with Live Invoice solution from vendor Tietoevry.

The solution from vendor Tietoevry automated the distribution of documents and invoices through multiple customer-chosen channels. This resulted in more efficient and rapid communication, significant cost savings, and a reduced environmental impact. A measurable result was the platform's proven ability to handle urgent communications, such as quickly sending clarification letters to customers during a period of volatile electricity pricing.

Karlskoga Energi & Miljö

Janne Jacobsen

Project Manager