Case Study: Intrum achieves 96% automated collections across the Baltics with Tietoevry Nova

How Intrum went from separate legacy systems to one unified solution at lightning speed - resulting in 96% of collections cases being fully automated

Intrum, Europe's leading credit management company, faced the challenge of operating different legacy collection systems across its Baltic operations, making it difficult to share processes and streamline services. To unify its operations, the company turned to vendor Tietoevry to implement its Debt Collection Suite Nova, a solution Intrum had already successfully used in other countries, requiring a rapid rollout with no time for delay.

Tietoevry implemented its Nova collection system across Latvia and Lithuania in a record nine months, followed by Estonia in seven months. The solution automated the entire end-to-end collections process, resulting in 96% of all collection cases in the Baltics being fully automated. This saved Intrum significant time and money, streamlined operations, enabled detailed group-level reporting, and improved customer service through precise, automated workflows.

Intrum

Rimas Andrijauskas

IT Development Manager