Case Study: City of Varkaus improves deployment planning with Tietoevry’s end-user-focused healthcare services

City of Varkaus - Customer Case Study

The City of Varkaus faced the challenge of deploying a new health information system (Lifecare by Tietoevry) while ensuring it met the varied needs of its over 300 healthcare and social care professionals and fit smoothly into their daily workflows, without disrupting essential services.

Tietoevry’s solution involved deploying specialist services that integrated end-users into the planning process from the very beginning through workshops. This approach resulted in a highly harmonized use of the system across all units and high user satisfaction, with workshop participants rating the consideration of their perspective at 4.8 out of 5. This process enabled the development of new, streamlined procedures and ensured the upcoming release was tailored to support the staff's daily activities effectively.

City of Varkaus

Sanna Kaskivirta

Information Systems Specialist