Case Study: Arctic Paper streamlines customer ordering and self-service with Tietoevry

Arctic Paper New customer portal with a focus on self-service

Arctic Paper, a provider of premium paper products with a strong presence in Europe, sought to unify its digital interfaces and improve the customer experience by providing a digital platform for ordering and self-service. The challenge was to move beyond independent operations from its various mills and meet its customers' expectations for seamless, 24/7 access to information and transactions.

Tietoevry developed a customer portal using the Optimizely Commerce platform, integrating it with Arctic Paper’s systems to enable self-service features like viewing order history and inventory status. The solution, implemented using an agile methodology, created a more efficient customer journey and streamlined internal operations for Arctic Paper, reducing workload and opening new opportunities for future digitalization.

Arctic Paper

Jenny Blomstrand

Product Owner, E-commerce